User FAQs
Common questions about using and navigating Olive Helps

How do I quit or log out of Olive Helps?

You can find the Quit Olive Helps and Logout options in the menu of your Olive Helps sidebar.

I have a multi-monitor setup. How do I select which monitor Olive Helps will show up on?

The menu in your Olive Helps sidebar gives you the option to select the monitor in which you’d like Olive Helps to show. Please note that Olive Helps will remain on the right side of any monitor you select.

Are there keyboard shortcuts I can use to make my interaction with Olive Helps quicker?

Open the Global Search bar: Ctrl + O (or CMD + O on Mac) Hide/Show the Olive Helps sidebar: Ctrl + H (or CMD + H on Mac)

Can I change where on my screen Olive Helps shows up? I’d like the Olive Helps sidebar to be on the left side. Is this possible?

Yes, Olive Helps can be set up to show on the right or left side of your screen.

Can I access Olive Helps on my phone?

Olive Helps is not available as a mobile application, but may be in the future. Stay tuned.

How does Olive Helps interact with electronic health record (EHR) systems such as Epic?

Olive Helps does not interact directly with EHR systems today, but we prioritize integrations based on feedback we hear from customers. However, since Olive Helps uses sensors to know how users are working, it can sense text typed into your EHR or copied out of it.

When will I get access to more Loops from the Loop Library?

Olive is actively building partnerships with the goal to create Loops that will bring real-time intelligence to users in varied areas of healthcare. We have several Loops in development that will be available soon. Much like apps in an app store, Loop building will be an ongoing process post-launch as well.

Will I need to run software updates on Olive Helps like I do with my iPhone?

Yes, as we roll out new updates to the Olive Helps software you or an administrator in your organization will have to install them — just like you’d update iOS on your iPhone. This will ensure that you have the latest product capabilities and security features. If there’s a new version of Olive Helps available, an update available Whisper will appear when Olive Helps starts. Click the update button and wait for Olive Helps to restart. As new versions of your Loops are released, those can be updated through the Loop Library too — similar to how you’d update apps on your iPhone through the App Store.

My question is not on this list. What do I do?

If you need additional help or have other questions, please connect with us through this form and an Olivian will get back to you.
Last modified 12d ago